Refund Policy

This Refund Policy explains when you can get credits or money back on DissKO. DissKO is a brand operated by DissKO Team ("we", "us", "our"). This policy is part of our Terms of Service. For any refund question, email hello@dissko.fun.

How credits are spent

Each verse you generate uses credits: 1 credit for a verse at 480p, and 2 credits for a verse at 768p. Credits are deducted when a verse is generated. There are two kinds of refunds on DissKO:

• Credit refunds, where credits are returned to your DissKO balance.
• Payment refunds, where money for a credit pack is returned to your original payment method.

Generation failures: automatic credit refund

Sometimes a verse fails to generate, for example because an AI provider has an error, the request times out, or no usable video is produced. When generation fails, the credits used for that verse are returned to your balance automatically. You do not need to contact us. If you believe a failed verse was charged and the credits did not come back, email hello@dissko.fun with the battle link and we will check.

A verse that was blocked by content moderation because the input broke our acceptable use rules is not a generation failure, and credits for it may not be refunded.

Fallback-quality output: refund on request

To keep battles moving, DissKO may deliver a fallback version of a verse when the full pipeline cannot complete. A fallback can mean a lower-quality voice, or a still image of the MC instead of a lip-synced video. Fallback verses still count as part of the battle.

If you received a fallback-quality verse, you may request a credit refund for that verse within 24 hours of it being generated. You can request it from your account page or by emailing hello@dissko.fun with the battle link. We will review the request and, if the verse was delivered at fallback quality, return the credits to your balance. Requests made after 24 hours are not eligible.

Successfully generated verses

Verses that were generated successfully at full quality are not refundable, including when you do not like the lyrics, the delivery, the judge's score, or the vote result. AI output varies by nature, and each generation uses real computing costs on our side.

Unused credit packs

As a reasonable default, you may request a payment refund for a credit pack within 14 days of purchase if no credits from that pack have been used. To request one, email hello@dissko.fun from the email linked to your account and include the purchase date or receipt. If approved, the refund goes to your original payment method and the pack's credits are removed from your balance.

Packs that have been partly used are not eligible for a payment refund under this default. Free credits, such as the signup bonus or promotional credits, have no cash value and are never refunded as money.

This default does not limit any rights you have under consumer protection laws that apply to you. Where local law gives you a right to cancel or a right to a refund, we will honor it.

How payment refunds affect your balance

When we issue a payment refund for a purchase, for any reason, the credits from that purchase are removed from your account. If some of those credits were already spent, your credit balance can go negative. While your balance is negative, you will not be able to generate new verses until it returns to zero or above, for example through a new purchase.

Chargebacks

If you think a charge is wrong, please contact us at hello@dissko.fun first; we can usually sort it out faster than your bank. If you file a chargeback or payment dispute with your bank or card issuer, the credits from the disputed purchase are removed from your account, and your balance can go negative as described above. While a dispute is open, we may pause your ability to buy or spend credits. If a chargeback is filed for a purchase that was valid, or we see repeated or abusive chargebacks, we may suspend or close the account under our Terms of Service.

Account bans and expired credits

If your account is suspended or closed for breaking our Terms of Service, unused credits are forfeited and are not refunded. Credits that expire after 12 months without use are not refunded.

Processing time

Credit refunds are applied to your balance as soon as they are approved. Payment refunds are sent through our payment processor once approved; how long they take to appear depends on your bank or card issuer, and is often several business days.

Changes to this policy

We may update this policy from time to time. The "updated" date above shows the latest version. Changes do not affect refund requests already submitted.

Contact

DissKO is a brand operated by DissKO Team. For refund requests or questions, email hello@dissko.fun or use the refund option on your account page.